Household Hazardous Waste Program Manager Full Time

Key Responsibilities

• Prioritize health and safety by adhering to company policies, procedures, and best practices at all times.
• Manage job-related administrative activities, including billing, collections, customer inquiries, and post-project follow-up.
• Plan, coordinate, and oversee all aspects of Household Hazardous Waste (HHW) collection events.
• Engage directly with customers to address concerns, resolve issues, and ensure a positive service experience.
• Build and maintain strong customer relationships through proactive communication and support.
• Support the Technical Services General Manager in achieving billing and revenue objectives.
• Serve as the primary link between sales and operations teams, ensuring projects are executed according to customer expectations and contractual requirements.
• Review accounts receivable reports regularly and assist with collection activities when necessary.
• Develop and implement strategies to improve pricing structures, profitability, and business performance across service lines.
• Prepare detailed work order documentation and clearly communicate project requirements to CleanPack and Logistics Coordinators.
• Verify that all required contracts, purchase orders, and authorizations are in place before project commencement.
• Conduct project kickoff meetings with field teams and monitor execution to ensure quality and compliance standards are met.
• Maintain and update customer databases, tracking systems, and CHES-related records.
• Participate in compliance, operational, and safety meetings to remain informed of current requirements and best practices.
• Ensure compliance with all applicable local, state/provincial, and federal regulations.
• Operate company vehicles safely and in accordance with DOT and other regulatory requirements.
• Follow corporate environmental, health, safety, and operational procedures at all times.
• Perform additional duties and special projects as assigned.

Qualifications

• Experience in financial management, logistics coordination, customer service, account management, sales, or related fields.
• Working knowledge of environmental regulations, waste management services, business development, revenue growth strategies, and market expansion practices.
• Demonstrated leadership and team coordination abilities.
• Ability to perform job-related physical activities as required.
• Successful completion of background screening, drug testing, and medical evaluation where applicable.

Preferred Qualifications

• Strong attention to detail and the ability to manage multiple priorities simultaneously.
• Excellent communication and customer relationship management skills.
• Ability to follow instructions, work independently, and collaborate effectively with cross-functional teams.
• Valid driver’s license required.

Technical Services Expertise

• Waste Disposal: Management and disposal of hazardous and non-hazardous waste through approved treatment, storage, and disposal facilities.
• Recycling Solutions: Recovery, recycling, reclamation, and reuse of materials including chemicals, solvents, oils, and electrical equipment.
• Chemical Packing Services: Safe identification, packaging, transportation, and disposal of a wide variety of chemicals, including reactive substances and compressed gases.
• Household Hazardous Waste Programs: Coordination and execution of HHW collection events and programs of varying scales, supported by trained environmental professionals.